Frequently Asked Questions

eSIM (embedded SIM) is a digital SIM card that allows you to activate a cellular plan without using a physical SIM card. You can use eSIM to make calls, receive calls, and use mobile data services on compatible devices. eSIM provides the same services and functionality as a physical SIM card.

• No need to insert a physical SIM card
• No risk of losing your SIM card
• Multiple eSIMs can be installed on one device
• Flexible and convenient for international travel
• Easy to switch between different carriers and plans
• Environmentally friendly - no plastic waste

eSIM is supported on many modern smartphones and devices, including:

• iPhone XS and newer models
• iPad Pro (3rd generation and newer)
• Google Pixel 3 and newer models
• Samsung Galaxy S20 and newer models
• Samsung Galaxy Z Fold/Flip series

Please check your device settings to confirm eSIM support.

1. Purchase an eSIM plan from our website
2. Receive the QR code via email
3. On your device, go to Settings → Mobile/Cellular → Add eSIM
4. Scan the QR code provided in the email
5. Follow the on-screen instructions to complete installation
6. Enable data roaming when you arrive at your destination

Yes! You can install the eSIM before your trip. However, we recommend activating it only when you arrive at your destination to avoid premature expiration of your data plan. The eSIM validity period starts from the moment of activation.

If you can't scan the QR code, you can manually enter the activation code:

1. Go to Settings → Mobile/Cellular → Add eSIM
2. Select "Enter Details Manually"
3. Enter the SM-DP+ address and activation code from your email

Yes, real name registration is required by local regulations in certain regions. Please complete the registration as instructed after installing the eSIM. Failure to complete real-name registration may result in the inability to activate the SIM card.

Follow the instructions in the registration SMS or email sent to you after eSIM installation. You will typically need to provide a valid ID document (passport for international users) and complete facial verification if required.

You can check your data usage in your device settings under Mobile/Cellular Data. Some carriers also provide apps or USSD codes to check remaining data balance.

Some eSIM plans support top-ups while others are one-time use. Please check your specific plan details. If top-up is available, you can purchase additional data through our website.

When your data runs out, your internet connection will stop working. You can purchase a new eSIM plan or top up if your plan supports it. We recommend monitoring your data usage to avoid unexpected disconnection.

1. Ensure data roaming is enabled in your device settings
2. Check that you've selected the eSIM for data usage
3. Restart your device
4. Verify you're in an area with network coverage
5. Complete real-name registration if required

No, once an eSIM is installed on a device, it cannot be transferred to another device. If you need to switch devices, you will need to purchase a new eSIM plan.

To delete an eSIM, go to Settings → Mobile/Cellular → Select the eSIM → Remove Mobile Plan. Please note that deleting an eSIM is permanent and cannot be undone. Make sure you no longer need the eSIM before deleting it.