Privacy Policy

1. Introduction

This Privacy Policy Statement ("Statement") explains how SkySim ("we", "us", or "our") collects, uses, transmits, processes, stores, and protects your personal data when you use our services. This Statement outlines our commitment to complying with data protection regulations and our dedication to safeguarding your privacy.

SkySim is committed to fulfilling our responsibilities under applicable data protection laws. We strive to protect your privacy and make every effort to safeguard customer personal data throughout the collection, use, transmission, processing, and storage processes.

2. Definitions

In this Statement, "personal data" refers to any information relating to an identified or identifiable individual.

"Customer", "you", or "your" refers to you or our customers who use our services.

3. Collection and Use of Personal Data

3.1 As a Customer or Visitor

When you apply for, purchase, or continue to use our products or services, you may need to provide us with your personal data. Providing personal data is voluntary, but if you fail to provide it, we may be unable to process your application or requests, respond to your inquiries, or provide our products and services.

If the customer is under 16 years of age, parental or guardian consent is required. For corporate customers, we may collect personal data of an authorized representative who is 18 years or older. If you provide third-party personal data to us, please ensure you have obtained all necessary consent from that third party.

3.2 Types of Personal Data We Collect

SkySim may collect the following categories of personal data:

3.3 Purposes of Data Collection

SkySim may collect, use, and analyze customer personal data for the following purposes:

• Verifying customer identity and information
• Processing service applications and providing products/services
• Processing instructions, requests, and responding to inquiries
• Conducting surveys and analysis to understand customer needs
• Credit assessment and debt management
• Daily operation of products and services
• Research and analysis to improve our services
• Marketing and promotional activities (with your consent)
• Compliance with legal and regulatory requirements
• Crime detection and prevention
• Any other purposes directly related to the above

4. Data Accuracy

SkySim takes measures to ensure the personal data collected is accurate. Customers should ensure their personal data is accurate when providing it to us and update us when changes occur.

5. Security Measures

We implement appropriate steps and measures (including identity authentication, access control, malware protection, security auditing, data encryption, etc.) to ensure your personal data is securely stored. Your personal data is stored in secure locations accessible only to authorized personnel. Data storage locations are protected with industry-standard security protocols.

6. Access, Correction, or Deletion of Personal Data

Customers have the right to:

• Check whether SkySim holds their personal data and request access to it
• Correct any inaccuracies in their personal data
• Request deletion of their personal data
• Verify our policies and practices regarding personal data

If you wish to access, correct, or delete your personal data, please contact us at [email protected]. We will process your request within 40 days of receiving it and confirm the results via email.

7. Withdrawal of Consent

Customers have the right to change or withdraw their consent to our processing of their personal data at any time. To do so, please contact us via email or through your account settings.

Please note that for certain categories of personal data that are essential for providing basic services or fulfilling legal obligations, changes may need to be processed through customer service. We will process withdrawal requests within 10 business days.

8. Account Deletion

You may delete your SkySim account by:

• Contacting our customer service via email
• Using the account deletion feature in your profile settings (if available)

After account deletion, content, information, data, and records associated with the account will be deleted or anonymized (except where required by laws, regulations, or regulatory requirements).

9. Data Retention

SkySim will determine whether to destroy personal data it holds according to the following principles:

• Unless required to fulfill any applicable statutory or contractual obligations, SkySim will only retain customer personal data for the minimum necessary period to fulfill the purposes for which it was collected
• Different categories of personal data collected for different purposes have different retention periods
• SkySim will destroy and/or delete all unnecessary personal data from its systems according to internal policies and applicable legal requirements

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences.

11. Third-Party Services

We may use third-party service providers (such as payment processors, analytics services) to assist in operating our services. These providers have access to personal data only to perform specific tasks on our behalf and are obligated to protect your information.

SkySim is an official partner of China Unicom (Cuniq). When you use our eSIM services, your data may be processed through Cuniq's infrastructure in accordance with their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.